Glossary U
Unconscious bias training
Education aimed at identifying and addressing unconscious biases that may affect decision-making and interactions with others.
Underbilling
The act of charging less than the actual amount owed for goods or services provided.
Underwriting
The process of evaluating and determining the risk of insuring a person or entity and setting appropriate premiums.
Underwriting accuracy
The degree to which an insurance company’s underwriting process correctly assesses risk and sets appropriate premiums.
Underwriting guidelines
Targeting users based on their intent or purpose for using a product or service.
Underwriting process
Guidelines used to evaluate and approve insurance applications.
Unit economics
The process of evaluating and approving insurance applications.
Unsupervised learning
The analysis of the profitability of a single unit of a product or service.
Unsupervised learning techniques
Machine learning without labeled data.
Upsell/cross-sell opportunities
Machine learning techniques that do not require labeled data.
Upselling and cross-selling
Opportunities to encourage customers to purchase additional products or services related to their initial purchase.
Upselling techniques
Encouraging customers to purchase additional products or services related to their initial purchase.
Upskilling and reskilling
Techniques used to encourage customers to purchase additional products or services.
Urban communities
Areas with high population density and typically more diverse senior care needs.
Useful life
The estimated period of time that an asset will be useful before it needs to be replaced.
User Acceptance Testing (UAT)
Providing training and education to employees to improve their skills or learn new ones.
User authentication
Testing a product or service with actual users to ensure it meets their needs and expectations.
User behavior patterns
The process of verifying a user’s identity to ensure security.
User behavior tracking
Patterns in user behavior that can be used to improve a product or service.
User Experience
The process of tracking and analyzing user behavior to improve a product or service.
User experience design
The process of designing a product or service with the user’s experience in mind.
User experience (UX) design
The overall experience a user has when interacting with a product or service.
User-friendly interface
Providing education and training to users to increase their knowledge and understanding of a product or service.
User-generated Content
An interface that is easy to use and navigate for the user.
User-generated content (UGC)
Content created by users, such as reviews or social media posts, that can be used for marketing purposes.
User intent targeting
The process of designing a product or service with the user’s experience in mind.
User journey mapping
Targeting users based on their intent or purpose for using a product or service.
User training and awareness
The process of mapping out the steps a user takes when interacting with a product or service.
Utilization management
The process of managing healthcare resources to ensure they are used effectively and efficiently.